What are you teams pain points? Training and retention, low customer satisfaction, or miscommunication among staff members may be some of the issues you’re facing. You keep hearing that positive employee engagement will increase your bottom line, but you may be wondering if it’s really necessary?
According to Deloitte’s survey, guests often prioritise engaging with restaurant staff when looking for a positive experience. In fact, engagement was given the most important weighting among all elements that customers value. It stands to reason, then, that empowering employees should be seen as a key driver to support customer satisfaction. Only 46% of surveyed guests expressed very or extremely high levels of satisfaction in this regard. Businesses need to prioritise employee engagement if they want to maximise customer experiences and delight their guests.
Why is team cohesiveness so important?
In a recent article for Indeed Jennifer Herrity highlighted that, “Feeling valued, heard, and appreciated is key to maintaining motivation. If employees feel like their opinions don’t matter, or they’re not being given recognition or feedback, they’ll lose interest and become demotivated.'”
Addressing the frustrations of your employees is essential for a successful, cohesive team. These statistics highlight how employee engagement can have a major impact on your organisation:
How are you empowering your team?
It has always been a challenge to retain staff in the leisure and hospitality industry. A YouGov report uncovered that employees in this sector often see their role as a short-term job; 38% said they undertook the role whilst in education and 15% said it was a second or third job, turnover is high.
Battling constant change, the need for better communication amongst team members, retraining, and micromanagement are key pain points for managers. Can technology help? Providing your team with the tools they need to succeed empowers them, and the result is a better customer experience, increased customer loyalty, and ultimately increase in profitability.
Wireless headsets and call points are an ideal technology choice for front of house teams such as bars, restaurants, hotels, concierge, or local government support teams, helping them to collaborate by providing tools to streamline communication, improve workflow and ultimately boost your customers satisfaction. An article by Forbes emphasised:
‘Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer. Over the course of time, this can have serious repercussions for a business.’
To help with your decision, we have compiled five ways that VoCoVo can remove those barriers. VoCoVo wireless headsets provide two way communication and high-definition sound quality, minimising distractions and allowing team members to hear and understand conversations more clearly; therefore, providing a platform for teams to communicate in real-time, and supporting you in achieving your goals.
One: Enhanced collaboration
VoCoVo allows your team to remain connected and productive by:
Two: Increased operational time
Three: Improved comfort
Five: Reduced background noise
Four: Streamlined user experience
Five: Reduced background noise
VoCoVo’s own data showed an uplift of 80% in staff morale, feelings of security and connectedness following a VoCoVo installation.
Ultimately VoCoVo wireless headsets have been proven to not only improve employee satisfaction but customer experience as well by helping employees to provide a timely, helpful, and friendly service.
Finding team communication was often a “struggle”, they searched for a solution to keep team members better connected across all areas of the lounge. “The team finds the headsets easy to use, comfortable to wear and supports the smooth and efficient running of our daily operations, which helps us provide excellent service to our customers.“
István Varga, Lounge Manager, No.1 Lounges
Struggling with time-efficiency, unempowered teams at TGIF were neglecting customers. They searched for a device that would support staff who were covering huge amounts of ground in every shift. “We no longer have to run around looking for free tables, the team and door-host can now communicate and coordinate wherever they are in the restaurant”.
Elizabeth Scott | Store Manager
Whether you are considering a new way of connecting your team, or need to improve on customer service – Radiocoms are here to support you on that journey, contact us today: Live Chat | 033 3939 0022 | email@example.com
Not ready to talk? You can learn more about VoCoVo here >
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