Five ways VoCoVo headsets can boost team productivity and customer service

What are you teams pain points? Training and retention, low customer satisfaction, or miscommunication among staff members may be some of the issues you’re facing. You keep hearing that positive employee engagement will increase your bottom line, but you may be wondering if it’s really necessary?

According to Deloitte’s survey, guests often prioritise engaging with restaurant staff when looking for a positive experience. In fact, engagement was given the most important weighting among all elements that customers value. It stands to reason, then, that empowering employees should be seen as a key driver to support customer satisfaction. Only 46% of surveyed guests expressed very or extremely high levels of satisfaction in this regard. Businesses need to prioritise employee engagement if they want to maximise customer experiences and delight their guests.

Why is team cohesiveness so important?

In a recent article for Indeed Jennifer Herrity highlighted that, “Feeling valued, heard, and appreciated is key to maintaining motivation. If employees feel like their opinions don’t matter, or they’re not being given recognition or feedback, they’ll lose interest and become demotivated.'” 

Addressing the frustrations of your employees is essential for a successful, cohesive team. These statistics highlight how employee engagement can have a major impact on your organisation:

• Only 16% of employees said they felt “connected and engaged” by employers (Source: Employee Channel)
• Companies with engaged employees outperform those without by 202% (Source: Gallup)
• 50% of referred employees stayed in their positions for five years on average (Source: SilkRoad)
• 87% of organisations saw improved efficiency in their onboarding process when partnering new hires with experienced colleagues (Source: The Human Capital Institute)

How are you empowering your team?

It has always been a challenge to retain staff in the leisure and hospitality industry. A YouGov report uncovered that employees in this sector often see their role as a short-term job; 38% said they undertook the role whilst in education and 15% said it was a second or third job, turnover is high.

Battling constant change, the need for better communication amongst team members, retraining, and micromanagement are key pain points for managers. Can technology help?  Providing your team with the tools they need to succeed empowers them, and the result is a better customer experience, increased customer loyalty, and ultimately increase in profitability.

Wireless headsets and call points are an ideal technology choice for front of house teams such as bars, restaurants, hotels, concierge, or local government support teams, helping them to collaborate by providing tools to streamline communication, improve workflow and ultimately boost your customers satisfaction. An article by Forbes emphasised:

‘Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer. Over the course of time, this can have serious repercussions for a business.’

To help with your decision, we have compiled five ways that VoCoVo can remove those barriers. VoCoVo wireless headsets provide two way communication and high-definition sound quality, minimising distractions and allowing team members to hear and understand conversations more clearly; therefore, providing a platform for teams to communicate in real-time, and supporting you in achieving your goals.

One: Enhanced collaboration

VoCoVo allows your team to remain connected and productive by:

• Providing time saving with on the go training.
• Discretely supporting new employees who are unsure of how to solve a problem.
• Allowing employees to collaborate on work tasks.
• Providing immediate feedback to make improvements.
• Sending personalised voice reminders without the need to hold formal meetings.
• Extracting data for insight – simply log into the portal to track information like device usage, response times and user behaviour.

Two: Increased operational time

• Fully charged in just three hours and with an operating time of up to 55 hrs the long life battery minimises user downtime.
• Monitor the battery life via an online portal, giving you plenty of warning when a headset is running low.
• Furthermore, the headsets are Bluetooth-enabled so managers, for example, can easily connect to them from their smartphones.

Three: Improved comfort

• At just 28g the VoCoVo wireless headsets are designed with comfort in mind. The ear cups are made with soft foam and padding that contours to the shape of your head and ears.
• An adjustable headband provides a snug fit, and the lightweight design helps to reduce the pressure on your head making it more comfortable to wear for extended periods of time (a headband, an earhook or a neckband options are available).
• Ear cups are designed to block out ambient noise, allowing your team to stay focused.

Five: Reduced background noise

• The headsets noise-cancelling technology works by using a combination of active and passive noise cancellation, ensuring messages are heard the first time, every time creating a frictionless CX.
• Active noise cancellation involves the use of microphones to detect ambient noise and generate a sound wave that is the exact opposite of the noise being detected. This sound wave is then transmitted through speakers and cancels out the ambient noise.
• Passive noise cancellation works by blocking or absorbing the sound waves before they reach the listener’s ears through the headset’s insulation, and sound-dampening fabrics.

Four: Streamlined user experience

• Ergonomic push to talk button simplifies the process of connecting with other employees, and provides a single place to manage conversations and tasks.
• Designed to be easily set up the VoCoVo headsets can be paired with multiple devices instantly, allowing users to switch between devices if required.
• Clear user instructions make it easier for team members to get up and running quickly with minimal training.
• Customers can request additional items during their meal using VoCoVo’s technology, which eliminates awkward hand-waving.

Five: Reduced background noise

• The headsets noise-cancelling technology works by using a combination of active and passive noise cancellation, ensuring messages are heard the first time, every time creating a frictionless CX.
• Active noise cancellation involves the use of microphones to detect ambient noise and generate a sound wave that is the exact opposite of the noise being detected. This sound wave is then transmitted through speakers and cancels out the ambient noise.
• Passive noise cancellation works by blocking or absorbing the sound waves before they reach the listener’s ears through the headset’s insulation, and sound-dampening fabrics.

In summary,

VoCoVo’s own data showed an uplift of 80% in staff morale, feelings of security and connectedness following a VoCoVo installation.

Ultimately VoCoVo wireless headsets have been proven to not only improve employee satisfaction but customer experience as well by helping employees to provide a timely, helpful, and friendly service.

Customer testimonials

Let’s start a conversation

Whether you are considering a new way of connecting your team, or need to improve on customer service – Radiocoms are here to support you on that journey, contact us today: Live Chat |  033 3939 0022 | sales@radiocoms.co.uk

Not ready to talk?  You can learn more about VoCoVo here >

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