Two-Way Radio Maintenance and Support Contract Services.
Giving you support wherever and whenever you need it.
Radiocoms understands that your voice, data and video communication system is the backbone of your organisation, whether that is locally, nationally or globally.
Ensure business continuity and protection of your communication solutions with our tailored radio maintenance and support contracts.
Operational at all times. Reducing the risk of unplanned downtime.
Our dedicated team will provide your organisation with a personally designed maintenance plan that will support and optimise the life cycle of your communication products, infrastructure and software.
With its ‘Premier’ Service, Radiocoms’ field engineering personnel provide a 24 hours a day, 365 days a year two-way radio maintenance and support contract service for its clients, with an engineer guaranteed to be on site within 4 hours of fault report anywhere in the UK.
Our engineers receive full manufacturer technical training and are regularly assessed to ensure that standards of service meet Radiocoms’ strict ISO9001:2015 quality and FCS1362/1331 installation standards.
Tailored to your organisation’s requirements. Giving you a predictable cost.
Our flexible support options are accessible to you in a number of ways from ad hoc repairs and essential support services to priority remote connection, complete on-site infrastructure support, preventative maintenance, monitoring trends and regular performance reviews.
Our team of in house qualified engineers have over 45 years’ experience in maintaining voice, data and video communication systems for organisations of all sizes. All support is managed directly by a dedicated Radiocoms account manager and in house technical engineering manager.
Scope of Support.
With a dedicated customer services team you will speak to a 24/7 Service Desk member of staff who will record your information, provide a unique reference number for the issue and pass your call through to a highly trained team member. Our customer service desk will take responsibility for co-ordinating all your fault reports, remote diagnostics, support escalations and resolutions.
Working as an extension of your team, wherever possible, our engineer will diagnose and fix your problem remotely troubleshooting the fault and eliminating the need for timely delays. If we cannot find a swift resolution, we have a network of engineers strategically located throughout the UK who will be dispatched to your location in accordance with your service contract.