Team communication and customer experience go hand-in-hand.
Club Aspire Lounge Heathrow T3 welcomes all travellers regardless of airline or ticket travel class. Club Aspire Lounge is often the refuge of choice for both business and leisure travellers thanks to its runway views and work zones, and the Lounge’s Customer Attendants are on hand to provide the most relaxing and comfortable environment for guests.
Despite their excellent reputation, Club Aspire identified that team communication could be improved across the lounge as a whole. Having to walk to find a team member was costing valuable time throughout every shift, distracting Attendants’ attention from their guests. Subsequently, they searched for a solution which would allow colleagues to communicate quickly and discreetly no matter where they are in the lounge.
Club Aspire approached communication specialists Radiocoms Systems Ltd for a consultation. Radiocoms recommended VoCoVo, a proven communication tool for customer-facing colleagues to collaborate better and improve customer service.
““The team finds the headsets easy to use, comfortable to wear and
supports the smooth and efficient running of our daily operations,
which helps us provide excellent service to our customers.“
István VargaIstván Varga | Lounge Manager
When assessing ways to improve the way colleagues communicate, Club Aspire Lounge identified the need for a two-way communication solution.
VoCoVo allows team members to communicate at the touch of a button using one open talk group via a stylish, lightweight headset. VoCoVo is easy to use and set up; it simply requires connection to mains power and the headsets themselves blend perfectly with any team uniform.
“No.1 Lounges had three key requirements – discrete, lightweight, and simple to operate – and they embraced the suggestion of a wireless headset from the start. The technology from VoCoVo has complimented the award-winning team, further enhancing the excellent customer experience they consistently deliver.”
Ruth Nixon | Account Manager, Radiocoms Systems
Customer service is boosted.
With VoCoVo’s headset solution, No.1 Lounges has enhanced their customer service by enabling a clearer and uninterrupted conversation between customers and staff members. This has ensured seamless communication and eliminated any potential issues or misunderstandings that may arise.
With open talk groups servers to management are instantly aware of customer requests or concerns, facilitating a prompt response and resolution, allowing the team at No.1 Lounges to collaborate and share information without frustrations, which has led to improved efficiency and productivity.
The headset solution has also enabled seamless training for new staff members, as they can be mentored remotely while existing staff members remain actively engaged. Additionally, management can now provide real-time recognition and boost team morale through the instant communication feature. VoCoVo’s discreet and easy-to-use headset solution fits perfectly with No.1 Lounges’ commitment to delivering exceptional customer experiences.
Connect with Ruth Nixon, Account Manager.
