VoCoVo deployed to support customer service
officers at Lambeth Council.
Based in the heart of the community in south west London, Lambeth Council serves a population of over 320,000.
The Civic Centre is responsible for delivering the Councils vital services including housing and family support.
As a result of a public consultation, the customer service centre team needed to find a more discrete and
secure way to connect with each other, they reached out to Radiocoms to support their vision. Powered by VoCoVo, Lambeth
Council are now using the GO+ lightweight headset solution, enabling instant communication in real time across the contact
centre and upper floors.
The challenges:
- With employees feeling disconnected and often vulnerable the brief was for a discrete solution that allowed their customer-facing teams to stay completely connected with each other and engaged with their customers.
- After an exploratory meeting to discuss the operations at Lambeth and due to time frames Radiocoms recommend VoCoVo. VoCoVo’s ethos is about empowering employees, supporting them to carry out their role efficiently & effectively.
The solution:
- Being fully modular the VoCoVo GO+ headset solution can expand as and when required, Lambeth are now well placed for adapting in the future.
- Scalable & easy to install Radiocoms deployed the VoCoVo base unit, this ensured all coverage areas were met.
- Radiocoms also provided the Lambeth team with personalised, onsite training.
The results:
Poor and miscommunication in this environment can be problematic, with open talk groups everyone is instantly aware of an issue or request that needs actioning.
The customer service officers can now collaborate, and share information with fewer frustrations.
Teams are now connected regardless of their location using the VoCoVo base unit, boosting the duplex signal across the coverage footprint, allowing frontline workers to feel supported and safe.
VoCoVo’s flexible plug-and-play packages are perfect for teams who have a short project timeline. Everything you need arrives in the box – just plug in, charge the headsets, and start instant communications within your team.
Find out why Lambeth Council selected this technology.
Watch their story.
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