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Lambeth Council VoCoVo client story - radiocoms

VoCoVo deployed to support customer service
officers at Lambeth Council.

Based in the heart of the community in south west London, Lambeth Council serves a population of over 320,000.
The Civic Centre is responsible for delivering the Councils vital services including housing and family support.

As a result of a public consultation, the customer service centre team needed to find a more discrete and
secure way to connect with each other,
they reached out to Radiocoms to support their vision. Powered by VoCoVo, Lambeth
Council are now using the GO+ lightweight headset solution, enabling instant communication in real time across the contact
centre and upper floors.

Find out why Lambeth Council selected this technology.
Watch their story.

 

 

 

 

“My priority from day one was to ensure that we had the correct communication system in place
not just for the customer but for my customer service officers as well.
VoCoVo has already impacted
on our customer service, and has improved it enormously.”

Nigel Partridge
Customer Centre Manager, Lambeth Council

Lb_lambeth_logo.svg

Book a VoCoVo demo.

Click here

Book a VoCoVo demo.

Click here

The challenge.

  • With employees feeling disconnected and often vulnerable the brief was for a discrete solution that allowed their customer-facing teams to stay completely connected with each other and engaged with their customers.
  • After an exploratory meeting to discuss the operations at Lambeth and due to time frames Radiocoms recommend VoCoVo. VoCoVo’s ethos is about empowering employees, supporting them to carry out their role efficiently & effectively.

The solution.

  • Being fully modular the VoCoVo GO+ headset solution can expand as and when required, Lambeth are now well placed for adapting in the future.
  • Scalable & easy to install Radiocoms deployed the VoCoVo base unit, this ensured all coverage areas were met.
  • Radiocoms also provided the Lambeth team with personalised, onsite training.

Benefits.

Radiocoms people icon

Poor and miscommunication in this environment can be problematic, with open talk
groups everyone is instantly aware of an issue or request that needs actioning.
The customer service officers can now collaborate, and share information
with fewer frustrations.

Town-icons-created-by-Zlatko-Najdenovski

Teams are now connected regardless of their location using the VoCoVo base unit,
boosting the duplex signal across the coverage footprint, allowing frontline workers
to feel supported and safe.

Radiocoms Excellence Icon

VoCoVo’s flexible plug-and-play packages are perfect for teams who
have a short project timeline. Everything you need arrives in the box –
just plug in, charge the headsets,
and start instant communications within your team.

Download the full case study here >

Learn more about VoCoVo.

Click here

Learn more about VoCoVo.

Click here

Let’s work together

Partner with Radiocoms to develop a voice, video & data
communication system that unifies your workforce.

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Radiocoms is the UK’s leading and award winning independent communications partner, specialising in the design, engineering and deployment of voice, video and data communication networks.
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