IOSH urges action to protect front-line staff: addressing violence and aggression

The Institution of Occupational Safety and Health (IOSH) has published an article addressing the issue of violence and aggression against front-line staff. The article discusses the significant and increasing problem faced by workers in various sectors, such as healthcare, public transport, retail, and emergency services.

According to the findings, attacks on front-line staff have surged in recent years, with verbal abuse, and assaults becoming far too common. These incidents not only have a detrimental impact on the well-being of the workers involved but also affect their ability to provide essential services. Furthermore, the report suggests that employers, policymakers, and relevant stakeholders need to collaborate to create a safer working environment for front-line staff. Emphasising the importance of:

• Prevention strategies
• De-escalation training
• Mental health support
• Staff training
• Effective reporting systems to address the problem

The article concludes by urging employers to take immediate action to protect their front-line staff and create a culture of zero tolerance towards violence and aggression. To read more on this subject click here.