What you need to know about buying two-way radio and PoC equipment

The two way radio and PoC (push to talk over cellular) market is flooded with cheap, imported devices. When you’re in the market for equipment, there are a few things you should keep in mind.

Cheap imported devices 

Be careful what two-way radio or PoC device you buy, especially from overseas.

Firstly, while it may be tempting to go for the cheapest option possible, this is often not the best route. The radios or PoC device may be less expensive than other models, but their cost savings can come with a hefty price tag due to poor quality and lack of support. They are also often not compliant with UK regulations, since they lack paperwork and certification.

Secondly, two way radios may also suffer from interference, a lack of range, and lack of features that more reliable models offer due to the use of poor parts/materials. As such, it is generally not recommended to purchase cheap imported devices as they are likely to cause more problems than they solve.

Finally, it’s also important to think about what you’ll be using your two way radio or PoC device for. If you need it for business purposes, then you will want to make sure it has all the features and functions you need to support your employees.

Before you buy, ask yourself:

1. Does the device have a label with the CE Compliance Mark? Radio equipment that is being sold in the UK and Europe is required to be CE Marked under the Radio Equipment Directive (typically shortened too ‘RED’). The mark and type name can be found on your product and packaging.
2. Can you trust the supplier? Check for reviews/ testimonials from other customers. Is the supplier a member of any trade associations? Check for any accreditations or certifications the supplier may have.
3. Where is the supplier located? If the supplier is overseas, it is likely the radio does not use the right frequency for the UK.
4. Is the deal too good to be true? If the radio is far cheaper than other brands it might be a sign the manufacturers equipment is not tested to the UK’s regulatory technical standards.
5. Does the radio comply with UK OFCOM rules? Ask the supplier. The radio will comply with UK OFCOM rules if it is manufactured to meet the required standards. Be wary if they do not answer you.

Customer support

Poor customer support with non-genuine or cheap imported products is also a major issue. It is common for UK resellers to rebrand cheap imported radios for example as their own and then offer them to their clients. Many of these devices come with no warranty and no technical support, leaving you at the mercy of the manufacturer if something goes wrong.

It’s important to remember that while these radios may be cheaper upfront, they can end up costing much more in the long run due to repairs or replacements that may be required.

When purchasing two way radios or PoC smart devices, it is best to opt for a reliable brand name with a good reputation. This will ensure a better quality radio with reliable customer support and warranties, ensuring that your investment is protected.

Pre purchase site visits and after sales support

At Radiocoms, we offer more than just selling you a box.

Our nationwide team of engineers and sales representatives are readily available to provide on-site support based on your specific requirements. Where coverage is unknown, or a large area is required we highly recommend a thorough site survey in order to ensure optimal performance through well-placed equipment and infrastructure, a step often neglected by our competitors lacking technical expertise or resources. Such miss-selling practices are unacceptable as they lead to poor customer experience.

Furthermore, we provide after-sales support to ensure maximum efficiency and minimum disruption. Our engineers are available 24/7 for on-site repairs and maintenance, thus guaranteeing the smooth running of your chosen radio communications or PoC equipment. This is something you won’t find with most cheap imported models, leaving you at risk of costly downtime, and lack of faith in your technology choice.