PTT Over Cellular – Customer Stories.

Airline operator.

As part of continued expansion, a prestigious international airline operator had an urgent requirement for communications as they were implementing new flight routes from Manchester Airport. Radiocoms’ was approached due to their experience in supporting the airline vertical. The airline which operates scheduled domestic, international and cargo flights were recommended the PoC Solution for their Operations Team at Manchester Airport which eliminated time-consuming infrastructure and installation delays.

After reviewing the PoC devices available, the airline chose the E980, a rugged and functional device. With a touch screen, IP68 rating and GPS tracking, it was an ideal solution for them. The PoC system holds renewed flexibility working seamlessly by roaming across WIFI and 4G networks. This quick to deploy device offered full-scale coverage and was optimised to work on the PTTi PoC service within forty-eight hours of receiving the order.

PRM services.

The PRM team assists from the moment of arrival at the airport until they have taken their seat on the aircraft. The team must be on hand, ready to support the passenger; therefore, immediate, precise communications are required to control and coordinate their service. Centrally controlled by an operator, Radiocoms’ installed a desktop DTR controller and sixteen Inrico TM7 7+ 4G devices into various vehicles including – Peugeot Boxer Minibuses, Bulmoor Sidebull and Mallaghan ML6100T Ambulifts.

Operational efficiency, adaptability and safety is key to this service. By using an app contact list on their PoC device, they have enabled open communications across all the user groups. The PRM service at Manchester Airport can now deploy the right member of staff and vehicle, notifying them promptly should there be a last-minute gate change or if an urgent requirement is booked. By rolling out the PoC devices, the PRM service has not only boosted internal communication but in addition, the solution has assisted them in meeting customer satisfaction KPI’s by increasing their ability to act promptly to requests.

Restaurant group.

Staying abreast of emerging technologies is a critical factor for restaurant chains that want to offer a high level of customer service and retain their brand reputation in a highly competitive industry. Radiocoms’ brief was to deploy a lightweight device to streamline their operations and create a collaborative environment between their front and back of house teams, ultimately translating into a better customer experience. The device needed to be able to operate in real-time within a busy, restaurant environment with the provision of assigned talkgroups and priority levels across the talkgroups. Extended battery life for workforce demands and clear audio either directly from the device or via a discrete earpiece was also a necessity.

Upon evaluating the options available, the team gravitated towards the E980, a rugged, waterproof IP68 4G LTE PTT multi-functional mobile phone-style handset. Providing intuitive workflow control features for the client; this handset can be developed and adapted through backend integration as their requirements evolve. The roll-out of the devices was swift for the team after the initial training was provided by Radiocoms. The group reported they were maximising the benefits within one working day of deployment. By combining their new BBPTT PoC technology with their outstanding customer service, this restaurant chain has now implemented a roll-out of the innovative devices across their restaurants throughout the Uk.