Dispatch Software for two way radio and PoC systems.
Dispatch software allows you to deploy and monitor two way radio or Push to Talk Over Cellular (PoC) traffic giving you instant and efficient communications coordination. This intelligent dispatching software can support ‘mixed’ mode operation to support both technologies whilst also managing data such as job ticketing, text messaging, GPS tracking, man down, geofencing or incident location tagging for example.
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How does dispatch software work with a two way radio communications or PoC system?
A dispatch software system is a PC or cloud-based communications platform that connects dispatcher consoles (often based in control rooms) with two-way radio communication and Push-to-Talk over Cellular (PoC) systems. Dispatchers can securely communicate with their field based teams in real time enabling seamless voice coordination across multiple communication channels and devices (AES256 encryption).
Dispatch software solutions are specifically designed to improve your organisations operational efficiency, workforce coordination, and situational awareness. Radiocoms have deployed into sectors such as security, transport, facilities management, utilities, hospitality, logistics, and public safety.
By supporting both traditional two-way radio systems and broadband PoC communications separately or within the same platform, dispatch software provides a scalable and cost-effective solution for organisations looking to reduce the number of platforms they use by bringing in data as well as voice communications.
What are the key features of a two way radio communications or PoC dispatch system?
- Complete fleet overview – monitor all two-way radio and/ PoC user activity, calls, and communication traffic in real time.
- Text messaging and data transfer – send and receive text messages and emails between dispatcher consoles, radios, talk groups, smartphones, and PoC devices.
- Real-time GPS tracking and geo-fencing – the dispatcher collects location information every 2-5 seconds, tracking the live location of employees and vehicles, while improving worker safety with geo-fencing, speed alerts, and hazardous zone monitoring.
- Emergency alerts and lone worker protection – instantly notify dispatchers when an emergency button is activated, a Man Down alarm is triggered, or a Lone Worker timer expires on a radio or PoC device.
- Voice recording and event logging – record voice communications and system events to support incident reconstruction, compliance reporting, and operational audits.
- Job ticketing and task management – create, assign, and monitor work orders/ tasks to improve response times and workforce coordination.
- Telemetry and remote device control – monitor connected equipment and receive alerts from inputs, including door status, alarms, or remote device activation/ shutdown.
- Fleet and user management – manage radio users, PoC subscribers, talk groups, permissions, and custom alert rules from a central administration platform.
- Reporting and playback history – replay and export audio files, logs, and activity reports for investigations, training, or compliance purposes.
Radiocoms dispatcher software recommendations
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