G4S and Motorola Solutions to deliver the UK Police’s first cloud-based, next-generation Control Room Solution to Lincolnshire
Motorola Solutions’ CommandCentral CRS provides a unified and highly scalable platform that integrates multiple control room functions, including Integrated Communications Control System (ICCS), Contact Management, Computer-Aided Dispatch (CAD), mapping and call logging. Using this platform, Lincolnshire Police will benefit from a continuous workflow experience, enabling control room operators to handle calls faster, make more informed decisions, allocate resources more efficiently as well as coordinate seamlessly with other support organisations.
As the first cloud-based system of its kind used by a UK Police force, CommandCentral CRS will also significantly simplify management for Lincolnshire Police’s IT team. For example, the ‘as-a-service’ scalability and flexibility benefits of cloud mean it is no longer necessary to pre-determine how many fixed positions or data capacity is required. Additionally, there is no need for a dedicated backup in the case of a site failure. This helps Lincolnshire Police reduce costs and increase operational flexibility.
Lincolnshire Police are also current users of Motorola Solutions’ Pronto suite of mobile workforce applications that digitise all frontline operational workflows. Integrated with CRS, police officers using Pronto can now also gain direct access to command and control, and the Police National Computer from the field. The solution also sets Lincolnshire up to use enhanced data capabilities of the Emergency Services Network (ESN).