In the current environment, organisations are at a crossroads in terms of what types of devices and apps they should provide to their employees to ensure effective communication between their onsite, on-the-go, and remote workers. Employees today expect faster technology and easier collaboration.
While there is no one best way for employees to communicate between each other, most organisations use a variety of technologies such as smart devices, landlines, and two-way radios, which often are incompatible.
Driven by technological innovation and new workplace environments organisations are deploying Group Communications as a Service (GCaaS – cloud-based software solutions) to support their workflows for a more cost effective and unified approach to change. GCaaS solutions break down technology and usage barriers to provide an optimised and predictable cost model, whilst providing you with crystal-clear voice services and integration with the software apps you are already using.
An aligned communication solution isn’t just beneficial to employees, it can also be an essential tool for management and IT administrators. In fact, research* shows that unified communications such as GCaaS are transforming the way organisations work:
Three things to consider…
Due to the increasing dynamic nature of workflows, and interactions between employees or multiple work groups, often a simple PTT functionality may no longer suffice. With GCaaS, management and employees can collaborate anytime, anywhere across varying devices. Functionalities include but are not limited to:
As well as managing actionable data, it also allows organisations to review incidents quickly, remediate them efficiently, and protect themselves from legal or compliance concerns.
As a result, GCaaS cloud-based business communications offer a consistent user experience for remote and mobile workers, regardless of location. Furthermore, it offers greater scalability and flexibility for organisations that need to rapidly add and remove users, for example temporary staff, without requiring time consuming device programming.
Moreover, housed in ISO accredited data centres, cloud-based systems have built-in resiliency for business continuity.
Trusted manufacturers such as Airsys.Cloud, Entel, Motorola Solutions and Zebra are offering GCaaS, allowing users to gain the full advantage of push-to-talk (PTT) without the upkeep and resources required to support a PTT application through service subscription.
Motorola Solutions summarises, in their guide ‘The Role of Communication in Today’s Modern Business’ how unconnected communications affects business operations:
In addition to supporting your system, Radiocoms can manage and address your evolving requirements as well as ensuring 24/7 availability – enabling your staff to focus on their core work.
By establishing measurable service-level agreements (SLAs) we can ensure that your performance expectations are met, for example:
In summary, GCaaS eliminates information silos, lowers operational costs, enhances customer service and increases revenue whilst allowing you to have full visibility of your mobile environment.
For existing and prospective clients that would like to trial this solution, please reach out to your Account Manager to discuss your first steps. Alternatively, please email email@example.com or call 033 3939 022.
*IDG Enterprise: Unified Communications and Collaboration Survey via Motorola Solutions.
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